These terms and conditions apply to all trips organised by the Laos tour operator
of Laos Finder.
By making a booking with us you confirm your acceptance of these terms and conditions to the exclusion of any other terms and conditions which you may seek to apply to the contract.
In these terms and conditions:
- “we” or “us” or “our” means Laos Finder.
- “you” means the representative or/and the person making the booking and includes all persons included in the particular booking who will be required to acknowledge receipt and acceptance of these terms and conditions
- “participant” includes you, partners' clients and any other person taking part in the trip.
Laos Finder accepts bookings subject to the partner’s agreeing to the conditions set out within this section:
• You are aware that cancellations or amended bookings may be subject to additional charges.
• You read our booking conditions.
• You have adequate travel insurance for your customers.
• You check all booking details and any paperwork (email or hard copy) carefully to ensure that all details are correct.
• Participants have the necessary entry visas for all the countries they are visiting.
• Participants’ current passports remain at least 6 months validity from the date they end tour itinerary and return to their country of residence.
• You reconfirm your customers’ flights 72 hours prior to departure.
• Your customers have received professional medical advice and any necessary vaccinations.
Laos Finder has made it clear on this website and itinerary paperwork that delays and changes to methods of transport are common throughout the regions we operate in and that they can run below operational standards that would be regarded as normal in much of the developed world. We cannot accept any claim for indirect or consequential loss arising from the failure of transport suppliers to conform either to timetables supplied by us or to their own timetables. We cannot accept any claim for shock, loss, distress, whether mental or financial, arising from deviations from operational standards by 3rd party transport suppliers whose services form part of our itineraries (whether original or amended). Please note that the times of road and rail departures are estimates only.
Various standards of preparation and certain levels of fitness are required for many of our more adventurous itineraries - it is each individual participant’s responsibility to assess their own suitability and to prepare themselves to a suitable level for any of our itineraries. We are unable to refund any money in respect of services from which you withdraw after arrival. With reasonable notice, alternative versions of most of our activities can be organized for our customers and we will endeavor to assist in all reasonable instances.
Routings / Timings / Reconfirmation
Unless otherwise stated, the routing on your air ticket cannot be changed once booked. Please note that the times of air departures are estimates only. These times may be affected by operational difficulties such as weather conditions. Flight times may be subject to change and the latest available times will appear on your final itinerary. Please note that direct flights can have a scheduled stop en route and all flights (indirect and direct) can be operated by another carrier (code-share). Most airlines reserve the right to alter their schedule, destination airport and/or type of aircraft. Such changes will not entitle you to compensation nor to cancel or change your travel arrangements without paying additional charges. Please also note carriers have conditions of carriage which will apply to you and which limit or exclude liability. We will not make alternative travel arrangements if there is a delay at the outbound or inbound points of departure.
DEPOSIT AND PAYMENT:
A booking will be accepted once a deposit is received. All bookings are accepted on a request only basis and are based on the itinerary and booking details sent to by your consultant - it is your responsibility to check these details carefully and advise us of any errors immediately. In certain circumstances there can be a charge for amending any errors (i.e. an incorrectly spelt name on an issued airline ticket).
Receipt of a completed booking form does not imply availability of any holiday. Whilst your deposit secures your reservation with us, it does not guarantee the availability of any hotels or land/water tour services. Your holiday cost can change due to external influences, out of our control, such as hotel availability, exchange rates, fuel surcharges and airlines changing or cancelling services.
Final costs are only guaranteed once all services have been confirmed and in the case of flights, all airline tickets have been issued.
Children under 12 years is generally granted a reduction up to 25% of airfare, provided that they are accompanied by at least two full-paying adults and stays in the same room. An extra bed is fully charged as adult.
To confirm a booking: A 30% deposit of the total tour cost will be required. The remaining balance should be made at least 15 days prior to your customer’s departure date. All payments in relation to your bookings must be made by either major credit card or telegraphic transfer to our appropriate account which will be advised at the time of booking by our travel consultants. Cash is preferred to reduce any processing fees that may affect your cost. The deposit should be made by Credit card or Bank transfer with following details:
PAY BY CREDIT CARD
Kindly make deposit/payment via our secured online payment. We accept Credit Card, Visa Card, Master Card, American Express and JCB card.
Note: When you pay by Credit Card, please add 3% of processing fee for Visa, Master, JCB Card and 4% for American Express.
Our consultant will advise you at the time of booking.
CANCELLATIONS AND REFUNDS:
Should you need to cancel your booking once it has been confirmed, the representative or party leader must immediately advise us in writing sent to us via fax or email. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of cancellation.
The following cancellation charges will be applied:
More than 30 days prior to departure: The total of deposit paid to us (30% of the Tour value).
21 - 29 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.
15 - 20 days prior to departure: 70% on total charged.
Within 1-14 days prior to departure: 100% on total charged.
No-Show: 100% on total charged.
Note: Insurance premiums and amendment charges are not refundable in the event of cancellation.
Cancellation of domestic or international flights
If the cancellation occurs after a deposit was paid to the Airlines, a cancellation fees, of 25 – 40 % of the airfare for the domestic flight and USD30 – 50/pax for the international flight, is required (according to the policy of the Airlines).
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Cancellation or modification by us
Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:
(a) Services of an equivalent or similar standard, if available;
(b) Services of a lower standard together with a refund of the difference in price; or
(c) Cancellation with a full refund of all money paid.
You must let us know at the time of making your booking if you or your customers have special requests or needs (such as ground floor accommodation, disability access or specific dietary requirements). We will try to meet any request you have, however, we cannot guarantee that we will be able to accommodate every person’s needs and we make no promises and take no responsibility for special requests which we are unable to fulfill. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for you or your customers to be accompanied by a person who is able to provide full assistance to you or your customers throughout your tour.
You must ensure that you or your customers are aware of any health requirements and recommended precautions relevant to travel and ensure that you or your customers carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you or your customers entry into Laos.
If you’re not satisfied with any aspect of the services we have arranged on your behalf, you should report it to your tour guide so that immediate action can be taken to remedy the problem. Any feedback made to Laos Finder following the conclusion of the tour should be made in writing within 14 days of completion of the tour. In the event that you do not notify us in writing within 14 days, our ability to investigate negative feedback may be prejudiced.
We are committed to protecting your personal information and agree to handle your personal information. By providing personal information to us, you agree that our personal data protection policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our personal data protection policy. In particular, you agree that in certain circumstances we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers. These travel service providers will in most cases receive your personal information in the country in which they will provide a service to you or in which their business is based. We may also disclose your personal information to our overseas associated entities and to service providers who perform services for us. Generally, we will only disclose your personal information to these persons in connection with facilitation of your booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), we will use reasonable efforts to ensure the recipient’s compliance with relevant privacy laws; however, you acknowledge that we cannot control the privacy practices of the recipient and therefore will not be liable or accountable for how the recipient handles your personal information. We encourage you to review the privacy policies of any third party service provider whose services we arrange on your behalf. When used above, “disclose” includes ‘to transfer, share, send, or otherwise make available or accessible to another person or entity'.
This information is only valid at the time of publication. It could be adjusted without prior notice. However, if there is any changes, we will inform on the website immediately. If you have any question about this issue, please contact us for further explanation.